Responsible Gambling
At onlinekeno.co.nz, we believe that Keno should be a fun and exciting form of entertainment. However, we recognise that for some, gambling can become problematic. In line with the 2026 New Zealand regulatory framework, we are committed to promoting a safe gaming environment and providing you with the tools to stay in control.
Staying in Control: Your 2026 Toolset
Under the 2026 Online Casino Gambling Bill, all 15 licensed platforms in New Zealand are required to provide robust harm minimisation tools. We encourage all players to utilize these features from their first draw:
- Deposit Limits: Set a maximum amount you can deposit daily, weekly, or monthly. This ensures you only play with money you can afford to lose.
- Session Time Limits: Set reminders or hard limits on how long you can stay logged into your Keno account.
- Cool-Off Periods: Take a break from play for 24 hours up to 30 days. Your account will be temporarily locked to give you space.
- Self-Exclusion: If you need a permanent break, use the Multi-Venue Exclusion (MVE) system to block your access to all licensed NZ online casinos simultaneously.
- No Credit Policy: As per 2026 law, credit card gambling and “Buy Now Pay Later” services are prohibited. Always play using debit or direct bank transfers like POLi.
Signs of Problem Gambling
It can be difficult to recognize when a hobby turns into a problem. Ask yourself the following questions:
- Do you spend more time or money on Keno than you intended?
- Do you feel the need to “chase” losses to win back money?
- Is gambling interfering with your work, family life, or health?
- Have you ever borrowed money or sold possessions to fund your Keno play?
- Do you feel irritable or anxious when you are not playing?
If you answered “yes” to any of these, we recommend reaching out to one of the free support services listed below.
Free Support Services in New Zealand
Professional help in Aotearoa is free, confidential, and available 24/7. You do not have to handle this alone.
Gambling Helpline Aotearoa
The primary national support service for anyone affected by gambling harm.
- Phone: 0800 654 655
- Text: 8006
- Website: www.safergambling.org.nz
Specialist Support Channels
- Māori Gambling Helpline: 0800 654 656
- Pasifika Gambling Helpline: 0800 654 657
- Youth Gambling Helpline: 0800 654 659
- Debt Gambling Helpline: 0800 654 658
Tips for Safer Play
- Treat Keno as Entertainment: Never view gambling as a way to make money or pay off debts.
- Balance Your Life: Ensure Keno is just one of many hobbies you enjoy.
- Don’t Play Under Stress: Avoid gambling if you are feeling upset, depressed, or under the influence of alcohol.
- Set a Budget: Decide on your limit before you start picking your numbers.
onlinekeno.co.nz is proud to support the Ministry of Health’s Strategy to Prevent and Minimise Gambling Harm 2025/26 to 2027/28. Play smart, stay safe, and keep it fun.
