Privacy Policy

At onlinekeno.co.nz, we are committed to protecting the privacy and security of our New Zealand users. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020 and the 2026 Online Casino Gambling Bill.

1. Information We Collect

To provide a secure and regulated Keno experience, we collect the following types of information:

• Personal Identification: Full name, date of birth (for mandatory age verification), and residential address.
• Contact Details: Email address and mobile number for account security and direct marketing (where opted-in).
• Financial Data: Transaction history and payment details for secure deposits and withdrawals via MasterCard Debit, POLi, or Neteller.
• Technical Data: IP address, device type, and browsing behavior to optimize our mobile and iPad apps.
• Responsible Gambling Data: Information regarding play frequency and deposit limits to assist with our 2026 harm minimisation obligations.

2. How We Use Your Information

Your data is used to ensure a safe and legal gambling environment:

• Identity Verification: To confirm you are 18 years or older, as required by NZ law.
• Transaction Processing: To facilitate instant Keno deposits and ensure punctual payouts.
• Regulatory Compliance: To monitor for fraudulent activity and comply with Anti-Money Laundering (AML) requirements.
• Service Improvement: To analyze how our mobile platform performs and resolve any technical glitches.
• Harm Minimisation: To identify patterns of play that may indicate gambling harm and provide necessary support tools.

3. Data Storage and Security

In 2026, we utilize industry-leading security protocols to safeguard your information:

• Encryption: All data is protected using 256-bit SSL encryption during transit and storage.
• Biometric Security: Integration with FaceID and TouchID for secure mobile access.
• Access Control: Only authorized personnel involved in customer support or regulatory compliance have access to your personal data.
• Retention: We only keep your data for as long as necessary to provide our services or as required by New Zealand’s record-keeping laws for licensed gambling operators.

4. Disclosure of Information

We do not sell your personal information. We only share data with trusted third parties in the following circumstances:

• Payment Providers: Such as POLi or Neteller, to process your transactions.
• Regulatory Bodies: The New Zealand Department of Internal Affairs (DIA) for licensing and audit purposes.
• Identity Verification Services: To verify your age and identity instantly during registration.
• Law Enforcement: If required by law to prevent fraud or criminal activity.

5. Your Rights Under the Privacy Act 2020

As a New Zealand resident, you have clear rights regarding your data:

• Access: You can request a copy of the personal information we hold about you at any time.
• Correction: You have the right to ask us to correct any inaccurate or outdated information.
• Opt-Out: You can withdraw consent for marketing communications via your account settings or the “unsubscribe” link in our emails.
• Deletion: You can request the closure of your account and the deletion of your data, subject to legal data retention requirements for gambling operators.

6. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can manage your cookie settings through your browser, though disabling them may affect the functionality of our Keno grid and live draw features.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at privacy@onlinekeno.co.nz.