Contact Us
Do you have a question about the latest 2026 Keno regulations? Are you looking for more details on a specific mobile app or a payment method like POLi or Skrill? The team at onlinekeno.co.nz is here to provide the local expertise you need.
As New Zealand’s primary resource for online Keno, we are committed to transparency and providing clear lines of communication for the Kiwi gaming community.
Get in Touch
Office Location
We are proudly based in the heart of Addington. If you have formal correspondence or partnership inquiries, you can reach us at our Christchurch headquarters:
onlinekeno.co.nz
Level 2/14 Wise Street
Addington
Christchurch 8024
New Zealand
Email Support
For the fastest response regarding site reviews, Keno tips, or general inquiries, please email us directly. Our team monitors this inbox during standard New Zealand business hours (9:00 AM – 5:00 PM, Monday to Friday).
- General Inquiries: info@onlinekeno.co.nz
How We Can Help You
Our experts are available to assist with a variety of topics relevant to the 2026 New Zealand market:
- 2026 Licensing Questions: Information on the 15 licensed platforms authorized by the Department of Internal Affairs.
- Payment Assistance: Troubleshooting deposits or explaining the transition from credit to MasterCard Debit/POLi.
- Technical Reviews: Reporting bugs or providing feedback on our mobile Keno app recommendations.
- Strategy & Odds: Clarification on 2026 Keno paytables and progressive jackpot mechanics.
Send a Direct Message
Please use the contact form below for a quick inquiry. We aim to respond to all digital messages within 24 business hours.
Important Note: While we provide independent reviews and guides, we do not operate the Keno games or process bets ourselves. For issues regarding specific bets, account lockouts, or pending withdrawals at a casino, please contact that specific provider’s 24/7 support team directly.
Support for Responsible Gaming
If you are seeking help regarding gambling habits, please contact the Gambling Helpline Aotearoa at 0800 654 655 or text 8006 for free, confidential support available 24/7.
